From Tysons to Istanbul: A Step-by-Step Guide to Your Coordination Process

The coordination process begins at Astramedica's US headquarters. During the intake phase, the coordination team collects high-level information about the patient's area of interest, general goals, and timeline preferences. This is not a clinical evaluation — it is an organizational step that helps route the inquiry to the appropriate partner clinic and specialty pathway.

Patients can communicate via phone, email, or the secure inquiry form. The intake process is designed to be straightforward and respectful of the patient's time. No medical records are requested at this stage unless the patient volunteers them.

Based on the intake information, the coordination team identifies the most relevant partner clinic and specialist. The patient's case is then presented to the independent physician at that facility for clinical review.

This is the phase where clinical authority takes over. The physician evaluates candidacy, may request additional information or imaging, and determines whether the patient is suitable for the program. Astramedica facilitates communication during this phase but does not influence clinical judgment.

Once the clinical review confirms candidacy and the patient decides to proceed, the logistics phase begins. The coordination team assists with travel window selection, accommodation planning, airport transfer arrangements, and scheduling alignment with the partner clinic.

This phase is often where coordination adds the most tangible value. Patients do not need to navigate a foreign booking system, negotiate hotel rates, or coordinate clinic appointments across time zones. The coordination team handles these details and presents the patient with a consolidated itinerary.

Upon arrival in Istanbul, patients are met by the coordination support team. On-ground services include private airport pickup, hotel check-in assistance, translation support during clinical appointments, and real-time scheduling coordination with the partner clinic.

Throughout the stay, patients have access to a dedicated coordination contact who can address logistical questions, relay non-clinical concerns, and help navigate daily practical needs in an unfamiliar city.

The coordination process does not end when the patient boards the return flight. Post-journey support includes follow-up communication to ensure the patient has received any discharge instructions, coordination of remote consultations if the partner clinic recommends them, and assistance with any documentation the patient may need for their records at home.

This continuity bridge is particularly important for patients who may have questions in the days and weeks following their return to the US.